Question 1

Is there parking on site?

Accepted Answer

Yes — parking is free for the first 4 hours. If you are staying longer than 4 hours, please register your vehicle at reception. Parking charges apply to all visitors, including members.

Question 2

Is there a café?

Accepted Answer

Yes. Our lakeside café serves a variety of food and drinks right on the water's edge. Please do not bring your own food or drink on site.

Question 3

Do you have lockers?

Accepted Answer

Yes. Lockers are free to use but you will need to bring a padlock. Lockers are for valuables only — other belongings can be stored in the cubby holes located outside the toilets.

Question 4

What is your lost property policy?

Accepted Answer

Due to storage, staffing, and liability constraints we are unable to manage lost property. If you think you have left a personal belonging, please return to the park to collect it. We cannot offer any further assistance with personal belongings.

Question 5

Do I need to book in advance?

Accepted Answer

Yes — booking online in advance is essential to secure our best rates and your place. Walk-ins on the day are subject to availability and are charged at full price (an additional £2 per activity).

Question 6

How early should I arrive?

Accepted Answer

Please arrive 30 minutes before your session start time. This allows time for check-in, changing, and a safety briefing.

Question 7

What happens if I am late?

Accepted Answer

We will not allow anyone onto the park once a session has started. Please arrive at least 30 minutes before your session is due to begin.

Question 8

Can I refund, transfer or move a booking?

Accepted Answer

Can I refund, transfer or move a booking?

Unfortunately there are no refunds for any payments made, including if a member of your group cannot attend.

You can transfer your booking space to another person — whoever participates must complete a waiver and follow our terms and conditions.

Up to 3 days before your session you may change the date and time yourself via your account at westcountrywaterpark.co.uk → Book Now → My Tickets. Less than 3 days before your session, contact us at hello@westcountrywaterpark.co.uk. A £5 admin fee applies to all booking amendments.

Question 9

Can I leave before my session ends?

Accepted Answer

Yes, you can leave early. Please note you cannot return to the AquaPark once you have left.

Question 10

What happens if there is a storm?

Accepted Answer

Depending on the severity, your session may be cancelled. If we cancel, we will refund your ticket or rebook you onto another convenient session.

Question 11

What happens if it's raining?

Accepted Answer

You'll have even more fun! You'll almost certainly be getting wet on the Aquapark anyway, so rain won't spoil your session. If you tend to get cold, please hire a wetsuit or bring your own.

Question 12

What age do I have to be to participate?

Accepted Answer

0–6 years: Paddle sports and swimming only. Must be accompanied by an adult at a 1:1 ratio. In paddle sports the child must join the parent on the same board.6–8 years: All activities permitted, provided a responsible adult actively participates alongside them.9–15 years: All activities permitted with an adult watching from the sidelines.16+ years: No age-related restrictions — can participate independently.

Question 13

Do I have to be able to swim?

Accepted Answer

Yes. You must be able to swim at least 25 metres unaided and be confident in open water. It is very likely you will go under the water, and you must swim out to the AquaPark to begin your session.

Question 14

Do I need to sign a waiver?

Accepted Answer

Yes. Everyone who uses our lake or enters the building must sign a waiver. Those under 16 must have their parent or guardian sign on their behalf. Permission by phone or email is not sufficient.

Question 15

Can I participate under the influence of alcohol or drugs?

Accepted Answer

No. If we suspect you have consumed any alcohol or drugs you will not be permitted to enter the park. However, if you are not participating in activities, you are welcome to purchase an alcoholic drink from our café.

Question 16

Do I have to be physically fit?

Accepted Answer

It is a physically challenging activity and you will need to pull yourself out of the water. Please seek your doctor's advice if you are uncertain about your fitness level.

Question 17

Can I participate if I am pregnant?

Accepted Answer

No. Pregnant women are advised not to take part in our water activities due to risk of infection, physical strain, and the increased risk of complications. Do come along to watch — it won't be long before you can enjoy the AquaPark with your child!

Question 18

Are water activities safe for children?

Accepted Answer

As with any water sports activity there is an element of risk, whatever the age. We minimise risks through thorough risk assessments, top-quality equipment, and highly trained lifeguards. All customers receive a health and safety briefing before any activity begins. Dangerous behaviour will not be tolerated — anyone deemed to be putting themselves or others at risk will be asked to exit the water.

Question 19

Are there changing rooms?

Accepted Answer

Yes — we have male and female changing rooms with toilet facilities on site. They are located near the water's edge so you can get ready quickly before and after your session. Lockers are also available free of charge (bring your own padlock).

Question 20

Do I have to wear a wetsuit?

Accepted Answer

No — it is optional. You can bring your own or hire one of ours. All hire wetsuits are £7.50.

Question 21

Do you provide wetsuits?

Accepted Answer

Yes. We have long and short wetsuits available for hire. Select the wetsuit of your choice at checkout, or hire one on the day subject to availability.

Question 22

Do you provide life jackets?

Accepted Answer

Yes. You will be provided with a buoyancy aid and we will ensure it fits you correctly.

Question 23

Can I wear swimming goggles?

Accepted Answer

Yes, goggles are permitted on all our water activities and are especially useful during open water swimming when you may submerge. Swimming goggles are fine — for prescription eyewear, see 'Can I wear my glasses?' above.

Question 24

Can I wear my glasses?

Accepted Answer

It is strongly advised not to wear glasses on the AquaPark. If you choose to wear plastic-framed glasses with plastic lenses, this is entirely at your own risk. Metal frames and/or glass lenses are not permitted. Prescription goggles are a good alternative.

Question 25

Do I need to remove all jewellery?

Accepted Answer

Yes. All jewellery must be removed before you enter the AquaPark. If you have recently had any piercings, please bring appropriate tape to cover them.

Question 26

Can I hire kayaking equipment?

Accepted Answer

Yes — we have a wide range of kayaking equipment available for hire, including kayaks and paddles. Only a small deposit is required to secure your kit. Ask at reception for current availability and pricing when you arrive.

Question 27

Do you have a payment plan or membership?

Accepted Answer

Yes — we offer annual memberships that give you unlimited open water swimming and unlimited paddleboarding (with your own board) throughout the year. Visit our Memberships page for full details and current pricing.

Lessons

Watersports Lessons at West Country Water Park, North Bristol — Paddleboarding & Windsurfing

Learn on Bristol’s Best Lake

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